Shipping policy
At PenPaperHub, we deliver creativity right to your doorstep.
1. Processing Time
- Orders are processed within 1–3 business days
- Custom orders may take longer
2. Shipping Time
- Estimated delivery: 7–10 business days worldwide
- Delivery times may vary depending on location
3. Shipping Cost
- Free worldwide shipping on all orders
4. Tracking Information
- Tracking numbers will be provided via email
- Tracking updates may take 2–5 days to appear
5. Delays
We are not responsible for delays caused by:
- Customs
- Weather conditions
- Carrier issues
6. Incorrect Address
Please ensure your shipping address is correct.
We are not responsible for:
- Lost packages due to incorrect address
- Additional shipping costs
7. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Contact your local carrier
- Contact us for assistance
8. Customs & Duties
Customers are responsible for any customs fees or import taxes.