Refund policy

At PenPaperHub, we believe creativity should feel effortless and joyful. That’s why we are committed to making your shopping experience smooth, transparent, and worry-free.

1. Return Eligibility

We accept returns within 30 days of delivery. To be eligible:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging
  • Proof of purchase (order confirmation or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products (e.g., engraved pens)
  • Used or damaged items (not due to our fault)
  • Clearance or final sale items
  • Gift cards

3. Return Process

To initiate a return:

  1. Contact us at support@PenPaperHub.store
  2. Provide your order number and reason for return
  3. Our team will guide you through the return steps

Please do not send items back without contacting us first.

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be processed within 5–10 business days
  • Refunds will be issued to your original payment method

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account
  • Contact your credit card provider
  • Contact your bank

If the issue persists, contact us directly.

6. Exchanges

We only replace items if they are:

  • Defective
  • Damaged during shipping

7. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective
  • Shipping costs are non-refundable

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide photos/videos for verification

We will resolve the issue promptly with a replacement or refund.